26 item(s)
Ebook
Read this eBook to find out about the nine pillars to help companies in the chemicals sector overcome barriers to digital transformation and excellence.
How to achieve operational excellence for companies in the chemicals sector
Cases
Petroquímica Suape updates SoftExpert Suite version and increases productivity.
Petroquímica Suape
Ebook
Read this eBook to find out the eight pillars to help financial services companies overcome barriers to digital transformation in their financial management.
How to promote digital transformation in the financial services industry
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Ebook
Some basic activities, ordered logically, to promote simple but efficient guidance for an EHS management program.
How to Improve Environmental, Health and Safety (EHS) Management
Video
Software that enables Chemicals institutions to continuously analyze and improve the efficiency of operations through a single solution.
Chemicals
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Ebook
Some practical steps that can help companies transform their GRC program into a powerful tool able to mitigate risk and drive business performance.
How to improve governance, risk and compliance management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.