24 item(s)
Ebook
Calibration concepts you've always wanted to know in a simple and didactic way. Learn about Accuracy, Tolerance, Verification and more
Calibration: A detailed guide to instrument accuracy and reliabilit
White Paper
Read this article and discover the four skills that every manager must have to conquer and retain talent.
4 Skills that every manager needs to have
White Paper
Find out how to monitor and control asset calibration at your company, using ISO 9001 to ensure quality in your operation.
Understanding ISO 9001 calibration requirements
White Paper
Understand ISO 17025 Requirements and Effectively and Safely Manage Testing and Calibration at your Laboratories.
ISO/IEC 17025 – Requirements for Testing and Calibration Laboratories
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.