27 item(s)
White Paper
Learn more about FMEA and how to use this risk management tool to improve quality and safety in your company.
FMEA – What it is and how to implement it in your company
Ebook
Read this eBook and learn about the 7 steps that will help you apply the AIAG & VDA FMEA tool to prevent risks and improve the reliability of your processes and products.
AIAG & VDA FMEA: 7 steps to identify and prevent risks for Automotive suppliers
Ebook
Read this eBook and learn important tips that will help you apply the FMEA tool to prevent risks and improve the reliability of your business.
FMEA: A complete guide to identifying and preventing risks in your company
Ebook
Read this eBook to find out the ten strategic processes to help aerospace and defense companies drive innovation and enhance excellence.
How to drive innovation and enhance business excellence in the aerospace and defense industry
Ebook
Read this eBook to find out the ten strategic processes to help automotive companies drive innovation and enhance excellence.
How to drive innovation and enhance business excellence in the automotive industry
Webinar
Join us in this webinar to find out more about how FMEA helps to assess risks and analyze potential failures, allowing companies to make operations more efficient.
FMEA 101: How to Effectively Avoid Unintended Project Consequences
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.