25 item(s)
White Paper
Read this article and find out how to have successful digital transformation initiatives.
How Process Practitioners Can Improve Digital Transformation Success
Ebook
Read this eBook to learn how your company can go further and achieve its process automation objectives with BPM and RPA.
BPM + RPA: Taking process automation to another level
Ebook
Read this eBook and learn how to evolve from paper to digital, enabling remote and secure management and consultation of documents, bringing down costs and boosting team productivity.
The complete guide to going paperless
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Ebook
Some basic activities, ordered logically, to promote simple but efficient guidance for an EHS management program.
How to Improve Environmental, Health and Safety (EHS) Management
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Webinar
A webinar that shows a practical example of how to model and automate a business process, from start to finish, in less than 30 minutes.