With SoftExpert, we found a BPM solution that helps us to optimize the execution of tasks, by automating routines, reducing physical documents and e-mails. We have significantly reduced the bureaucracy in the administrative processes. The results include time-saving, resource reduction and increased productivity.
SE Suite standardized documents, reducing the repetition of work and of the number of documents printed out. The information is stored in a single system that is easily controlled and which meets ISO certification requirements.
We have achieved improved dependability as well as standardization in our processes to assure measurement consistency and the required monitoring to verify conformity in our products. This adds enhanced safety and quality to our customers.
SE Suite is a very important tool for our business. Various management requirements are currently being automated by the software: Document control, corrective/preventive action, calibration, strategic management and performance indicators. Now, the tool is not only used by the Paraná plant, but by all the plants of the CSN group.
SE Suite is what we call a cross-departmental platform, allowing for optimization, automation and strengthening of business processes in different sectors and in an integrated way.
With the SoftExpert solution we have greater information security where the data is integrated with other essential systems for our operation, such as our ERP. This facilitates the process of monitoring budget management and the KPIs of the different areas, providing significant performance gains, as well as allowing for decentralized and standardized management.
We have 9,337 measuring instruments, of which 936 are verified and 8,401 are calibrated. It would be virtually impossible to perform documentation management and calibration control without a robust software like SE Suite.
SE Suite streamlines our work and reduces the time spent on document and process management. As a result, we have more time to devote to innovation and improvements that can provide great benefits for the company.
With SoftExpert solutions, processes become much faster, simpler and more efficient, from planning to training execution.
The solution provided us with organizational agility and improved control of records and documents. We have seen a clear saving of time and resources. The consumption of paper is practically inexistent for the related processes, as well as the need of physical space for the storage of printed documents.
The SoftExpert solution for calibration management guarantees the correct and orderly management of instruments and calibrations, offers a mechanism for notifying users of pending items and the deadlines for completing required activities, ensures structured data management, allows for the definition of specific responsibilities per user and guarantees the secure and efficient completion of the MSA studies.
SE Suite has been important in the Product Development Process. Market-related aspects (such as brand strategy, market opportunity, definition of consumer and price positioning) and techniques (such as formulation, packaging, production capacity and availability of raw materials) are registered and assessed using SE Suite. Later, they are discussed in detail by the Critical Analysis Group (GAC).
Initially, the solution was implemented in the Operations, Drilling and Works divisions, but, with the benefits provided, we decided that the entire organization should adhere to the system.
DeKalb Metal Finishing was able to conquer the process approach, as required in ISO/TS 16949, through the use of SoftExpert’s BPM Solution. Not only did this solution allow us to easily map our processes, but it was essential in allowing us to understand how our business was working, and where the inefficiencies were. This solution has allowed us to reduce costs for both our organization and for our customers, through the continual improvement derived from its use.
SoftExpert solution has provided the means to streamline our document control, through excellent drilldown options for searching and registering documents, a systematic workflow tool for sending pending tasks to system users, as well as really cutting down on the need for printed copies.
SoftExpert Excellence Suite has allowed us to streamline and standardize our activities, making everybody speak the same language. This valuable time saving in executing activities was reinvested on analysis and process improvement, as well as getting people trained, making our activities more productive and ahead of our competitors.
The CPM solution is helping us define the strategy based on company analyses, and it allows us to fulfill our objectives of measuring performance based on goals while monitoring the evolution of activities. Through the EQM solution, we perfected the controls necessary for maintaining the ISO 9001, OHSAS 18001 and ISO 14001 certifications, making our operations more practical and meeting deadlines for management in general. The reduced use of paper also improved our results from an environmental perspective and accelerated document management.
SoftExpert Solution completely meets our document control requirements, facilitates retrieval, and manages the entire document revision process.
With SoftExpert Excellence Suite, we’re able to match increased regulatory expectations with our daily practice, while reducing the cost of compliance. I have great deal of faith in the reliability and quality of SoftExpert products.
Considering the importance and excellence of the activities falling under the company’s responsibility, CAMMESA decided to install a Quality Management System and earn the ISO 9001 certifications. The SoftExpert system offered us a way to effectively manage SGI and ensured adequate document controls for maintaining the certifications.
SoftExpert Excellence Suite assists in our joint management of projects, products and processes through the integration of people, processes and products in a single cooperative solution, while meeting the requisites of ISO 13485, ISO 14971, 21 CFR Part 11 and ANVISA. This helps strengthen our management and innovation processes as well as develop products that stand-out in terms of quality and safety for our patients.
At Tortuga, the SoftExpert solution is used in the Memory Center, where it streamlined the document search process. The searches were previously performed manually or with the help of spreadsheets. With the option of searching for the documents in the system document search guide by entering the name of the requested article, we save approximately 30 minutes per search. SE ECM/GED Suite optimized our activities, since it displays the document with a summary. This met our needs for simple searches and allowed us to physically locate the document using the dynamics of a library program, in addition to subdividing the document registration per category, facilitating the filters. The SoftExpert system is a low cost, user-friendly program with a top-of-the-line support service.
The SoftExpert solution was implemented quickly and the period of user adaption to the solution occurred quite naturally, especially considering that in the pharmaceutical segment there is a legal requirement to work with reliable and secure records to guarantee the quality of products, posing no risk to the population.
The document management system allowed us to save approximately 70% on paper and printing costs, as well as 5% in terms of the work hours of those people involved with the signing, photocopying and distribution of documents.
“On adopting the SE APQP-PPAP module, which includes SE Action, SE Inspection and SE Document, our productivity and reliability increased greatly. Use of this software helped us to meet the ISO/TS 16949 standard requirements, providing security in the daily routine of the Engineering area and auditing, while easily proving full compliance with the standard and customer requirements.”
The SoftExpert solution proved to be a valuable support tool for the documentation management system at Compagas, serving for both the physical and electronic archive as well as for document procedures. Among the benefits generated were the improved control and security, faster recovery, reduced costs with printing, less time spent on searches, streamlined organizational processes and faster decision making.
Online access to wherever we offer services ensures us speedy responses, through reliable and updated information, which, in turn, facilitates decision making and customer satisfaction.