Measurements help managers better understand a thing, how it works and how they have to work with it. Measuring maintenance is no different in intent. KPIs are useful if they drive the right behaviors that produce good corporate outcomes. It’s easy to choose KPIs that present information but are not directly actionable. Such KPIs are not suitable for maintenance because successful maintenance is proactive and needs KPIs that produce proactive performance. Useful maintenance measures are of two types – those that improve maintenance effect on business performance and those that drive good reliability-building behaviors.
In this article, Mike Sondalini reinforces maintenance performance can be improved by making it more effective and more efficient. Effective maintenance is doing the right maintenance: that which brings higher equipment reliability and lower operational risks. Efficient maintenance is doing maintenance right so that reliability and risk reduction are achieved with the least resources and time.