White Paper
Generate cost savings and improve customer satisfaction quickly with Business Process Management
How Business Process Management can generate cost savings and improve customer satisfaction.
À propos du contenu
There is no doubt that as organizations seek ways in which to save money during uncertain economic times they will reach the conclusion that they have to work with fewer resources. But staff cuts can be detrimental in the long run if they are done without consideration of their impact on work flow because they reduce organizational productivity and staff morale and ultimately customers will feel the impact.
The difficulty today is that we need to get some quick improvements to deal with reductions in resources-including staff cuts and weaker sales. We probably do not have the time to engage in expensive and lengthy training, which is often necessary with Lean and Six Sigma programs. We must see improvements within a few weeks at most. One way to eliminate the detrimental effects of staff cuts and immediately generate savings is to apply Business Process Management.
In this white paper you will understand how Business Process Management can generate cost savings and improve customer satisfaction quickly by increasing efficiency and reducing cycle-time.
À propos de l'auteur
Michael Stanleigh
Michael Stanleigh, CMC, CSP, is the CEO of Business Improvement Architects (bia™). He founded bia™ in 1989 to help organizations improve their operational performance with his Organizational Success System™.
Michael is a certified management consultant who works with organizations around the world, helping their leadership teams define their strategic direction and increase their leadership performance, working with them to create the strategy, culture and process for innovation and coaching them to ensure their project and quality processes are managed effectively. He has been instrumental in helping his clients increase productivity and profits with his clear processes and quality approach.
Michael is also an accomplished professional speaker and dynamic presenter. He is among a handful of speakers worldwide who hold the Certified Speaking Professional (CSP) designation.
Michael has been featured and published in over 500 different magazines and industry publications around the world. In fact, the Project Management Institute, an international association, wrote an article about Michael in their magazine, PM Network in July, 2005. This magazine featured Michael on their cover.
