31 oggetto
White Paper
Read this article and find out how to reduce conflicts, increase collaboration and help people to share knowledge and information.
A-to-Z strategies for building collaboration
Webinar
How human performance management significantly impacts the management of corporate performance in organizations.
Human x corporate performance management: relations and differences
White Paper
A competency-based performance management model and its implementation as a strategic initiative.
Competency Models and Performance Management — Getting It Right
White Paper
Digital Transformation? Perfectly Plan and Execute Your Transition with a Simple and Practical Map that Can Help Your Organization
Digital Transformation Map
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
Read this article and learn how to establish a succession plan for filling current and future needs, moving the organization forward.
Succession Planning: How Deep is Your Talent Pool?
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Ebook
Read this eBook to learn essential practices that will help you refine your talent management strategies while increasing productivity.
How to improve your talent management system
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.