24 oggetto
White Paper
See how to improve your company's productivity, efficiency and results using key Lean tools.
14 of the best lean manufacturing tools for improving productivity
Webinar
Watch this webinar and find out how the integration between Agile and Lean Six Sigma can lead your company to achieve optimal results.
How to Integrate Agile with Lean Six Sigma
Webinar
Watch this webinar and learn how the Six Sigma methodology can be utilized to reduce costs and enhance customer satisfaction in your organization.
How Six Sigma reduces costs and increases customer satisfaction
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Webinar
On this webinar, you will see exclusive insights on key steps and factors on how to start the Six Sigma journey.
How to start your Six Sigma journey
White Paper
Read this article and learn how your company can gain more effective continuous improvement activities through lean thinking.
Lean thinking: Eleven ways to link training with application
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
Read this article to learn where organizations are failing and what they need to do to achieve sustainable high performance in their processes.
Leading the transformation process to sustainable high performance
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.