18 oggetto
White Paper
How to choose the right suppliers, service providers and sub-tier suppliers, and how to monitor them to ensure FDA compliance.
Managing your Medical Device suppliers – Tips for ensuring they are truly FDA compliant
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
Read this article to learn where organizations are failing and what they need to do to achieve sustainable high performance in their processes.
Leading the transformation process to sustainable high performance
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
White Paper
Read this article to learn how organizations can improve business processes in a highly effective way and without any frustration.
A blended approach to Business Process Improvement deployment
White Paper
Learn how organizations can improve business processes, deliver greater stakeholder value and stand out among the competition.
Connecting Processes to Business Value: What is End-to-End Process Architecture?
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
White Paper
The importance of the "risk based approach" for the correct performance and adequate safety of medical devices.
How will ISO 13485:2016 impact your relationship with suppliers?
White Paper
A better integration between the main IT frameworks and industry BPM best practices.