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    • Scaling & Sustaining Your Digital Process Automation Program

    Digital Process Automation tools are really a great driver to reduce cost, increase productivity, increase quality and increase employee satisfaction.
    In order to unlock the full value of these tools, it takes a large investment of time, energy, passion, persistence, focus and collaboration across business and technical teams.
    In this article, Samantha Bureau-Johnson shares her experience with a Digital Process Automation program. Samantha discusses how to deal with challenges and the importance of adjusting your strategy, allowing your company to also achieve success using an Agile approach to work.

    Langage: Anglais

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    Auteur

    Samantha Bureau-Johnson

    Samantha Bureau-Johnson is the SVP & Director, Customer Contact Center, at First Citizens Bank.
    She has dual Master’s degrees (MBA/MHA) and more than 30 years of business experience, 25 of which were spent in healthcare insurance, where she has led core operational teams, network management operations, large project implementations, leadership and change management initiatives, business process redesigns, and IT teams. She is also certified in Coaching, Change Leadership and Business Leadership Development and is a Six Sigma Greenbelt.

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