33 oggetto
Ebook
Read this eBook that gives to you a step-by-step guide on how to efficiently design and deploy IT services in your company.
How to Implement IT Service Management that Supports Your Company’s Strategy and Objective
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Webinar
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
Video
SoftExpert ITSM is a powerful ITIL based software for automating and improving IT service requests, incident and problem management, and IT human resources.
IT Service Management – ITSM
Video
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite – SE Suite
Ebook
The Management Excellence Model and its systematic use of key practices and tools.
7 Capital Tools for Management Excellence
White Paper
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Webinar
The most common mistakes made by organizations who are implementing ISO 27001.
Common pitfalls of ISO/IEC 27001 implementation/certification project
Ebook
Read this eBook to find out which are the elements for make your ITSM initiatives more successful.
7 Crucial Elements in IT Service Management
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
Webinar
The difference between incidents and problems as well as the steps of proactively identifying and managing them.