17 oggetto
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
Webinar
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
White Paper
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
Catalogo
Learn about the benefits, features and functionalities that SoftExpert Suite can offer to optimize compliance with ISO 15189.