The Solution – SoftExpert ESM
SoftExpert ESM is a software for managing corporate services and IT service management (ITSM). The solution is based on the best management principles and practices, including ITIL® and other frameworks widely adopted by the market. It integrates service requests, incident and problem management, service level agreements (SLA), knowledge base, configuration management (CMDB) and change management in a single platform, while also offering tools for building a universal catalog of services provided by the various sectors in a company.
Requests: Seamlessly integrates service requests with resources, portfolio and project management. Efficiently and effectively manages service requests, resources, budgets and projects, delivering new IT and other area initiatives on time, on budget and to specification.
Self-service Portals: Through customizable portals, employees, customers and partners will be able to search for solutions to their problems using pre-formatted procedures and knowledge bases. This approach optimizes company activities, since the user does not have to wait for a solution. Service providers also benefit from being able to allocate their resources to more relevant demands.
