The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
Standards in the ISO 9000 family include:
- ISO 9000:2015 – covers the basic concepts and language
- ISO 9001:2015 – sets out the requirements of a quality management system
- ISO 9004:2009 – focuses on how to make a quality management system more efficient and effective
- ISO 19011:2011 – sets out guidance on internal and external audits of quality management systems
Основные преимущества
Reduce efforts to effectively meet regulatory requirements.
Provide a better customer experience with products and services.
Promote the company commitment to quality and customer satisfaction.
Align the quality and strategic objectives.
Automate quality processes and enhance its effectiveness and efficiency.
Reduce unnecessary operational costs.
Mitigate quality risks and process deviations.
Improve products and services quality.
Increase transparency in customer relations.
Build better relationships with supplyers.
Maximize customers retention.
Рекомендуемые источники
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Corrective Action or Preventative Action – The new risk based methodology for ISO 9001:2015
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