• Customer Center
  • Партнерский центр
  • Магазин
  • Контакты
DEENESFRITPT日本語 (JA)
RU
  • Продукты
    • По потребностям бизнеса
      • Обзор
      • Управление бизнес-процессами – BPM
      • Управление эффективностью компании – CPM
      • Управление активами предприятия – EAM
      • Управление информационными ресурсами – ECM
      • Управление качеством на предприятии – EQM
      • Управление рисками предприятия – ERM
      • Environmental, Social and Corporate Governance Management – ESG
      • Управление рисками и соответствие требованиям – GRC
      • Управление развитием персонала – HDM
      • Innovation and Change Management – ICM
      • Управление ИТ сервисами – ESM
      • Управление жизненным циклом продукции – PLM
      • Управление проектами и портфелями – PPM
      • Supplier Lifecycle Management – SLM
    • по отраслям
      • Обзор
      • Авиакосмическая промышленность и оборона
      • Сельское хозяйство
      • Автомобильное производство
      • Химическое производство
      • Потребительские товары
      • Образование
      • Архитектура, инжиниринг и строительство
      • Финансовые услуги
      • Продукты питания и напитки
      • Здравоохранение
      • Высокие технологии
      • Энергетическое хозяйство
      • Медицинские устройства
      • Горное дело и металлургия
      • Государственный сектор и ассоциации
      • Розничная торговля
      • Транспорт и логистика
      • Фармацевтика и биотехнологии
    • по требованиям
      • Обзор
      • AS9100
      • BPMN
      • BSC
      • CBOK
      • CMMI
      • COBIT
      • COSO
      • FDA 21 CFR Part 11
      • FDA 21 CFR Part 820
      • FSSC 22000
      • IATF 16949
      • ISO 10015
      • ISO 13485
      • ISO 14000
      • ISO 15189
      • ISO 19011
      • GDPR
      • ISO 20000
      • ISO 22000
      • ISO 22301
      • ISO 26000
      • ISO 27001
      • ISO 31000
      • ISO 37001
      • ISO 45001
      • ISO 50001
      • ISO 55000
      • ISO 9000
      • ISO/IEC 17025
      • ISO/TS 14253
      • ITIL
      • OHSAS 18000
      • PMBOK
      • Six Sigma
      • SOX
    • Все продукты
      • Обзор
      • План действий
      • Аналитика
      • APQP-PPAP
      • Архив
      • Актив
      • Аудит
      • Калибровка
      • Клиент
      • Фиксация
      • Компетенция
      • Документ
      • FMEA
      • Форма
      • Инцидент
      • Kanban
      • Инспекция
      • Обслуживание
      • MSA
      • Knowledge Base
      • PDM
      • Эффективность
      • Портфолио
      • Проблема
      • Процесс
      • Meeting
      • Проект
      • Протокол
      • Поставка
      • Поставщик
      • Запрос
      • Требование
      • Риск
      • SPC
      • Хранилище
      • Исследование
      • Контроль времени
      • Обучение
      • Схема работы
    • SoftExpert Excellence Suite
    • SoftExpert Excellence Suite
  • Услуги
    • Обзор
    • Облачные вычисления
    • Консультирование и внедрение
    • Услуги кастомизации
    • Интеграция
    • Оптимизация производительности
    • Комплекты часов обслуживания
    • Поддержка
    • Валидация
  • О компании
    • О компании
    • Контакты
    • Business Partners
      • Адреса офисов партнеров или нашей компании
      • Стратегические альянсы
      • Стать партнером
      • Квалификационная форма
    • Вакансии
    • События
    • Обучение
  • Клиенты
    • Клиенты
    • случаи успеха
    • Pекомендации
    • Video Case
  • Ресурсы
  • Новости
  • Блог
    • Customer Center
    • Партнерский центр
    • Магазин
    • Контакты

    Политка конфиденциальности

    Home » Политка конфиденциальности

    1. Introduction

    SoftExpert is a leading company in the information technology sector and its main objective is to offer its customers products and services aimed at continuous improvement and optimization of its business processes, thus transforming operational excellence into a true competitive advantage.

    Our pursuit of continuous improvement is directly linked to the collection and processing of certain information from our customers, either through direct shipment or through the use of our products.

    The privacy and security of the personal data we collect is of enormous importance to us. For this reason, we want to explain in a transparent way how we collect, store, share and use such information, as well as describing the controls and the choices available to the data subjects.

    2. About this Policy

    This Policy defines the details regarding the collection and storage of personal data by SoftExpert.

    The purpose of this Policy is:

    1. Ensure that the individuals from whom we collect information understand what personal data we collect, why we collect and use them, and with whom we share them;
    2. Explain how we use the personal data mentioned;
    3. Explain the respective rights and options that individuals have with respect to the personal data we collect and treat and how we will protect this data.

    We expect this policy to help us understand our commitment to the privacy of our customers and other third parties from whom we collect information.

    If any individual does not agree with the content of this Policy, we remind that it is free to decide not to accept.

    3. Individual rights and preferences: we provide choice and control options

    As provided in terms of applicable law and unless limited by it, the rights granted to individuals are as follows:

    1. Right of access: It consists of the right to request access to the personal data we collect and process;
    2. Right of rectification: It is the right to request that we change or update personal data whenever they are incorrect or incomplete;
    3. Right to delete information: Right to request the exclusion of your information from our databases;
    4. Right to restrict: The right to request the cessation, temporarily or permanently, of processing all or some of your personal data;
    5. Right of opposition: (i) The right at any time to oppose the processing of your personal data for reasons related to your particular situation; (ii) Right to object to your personal data being processed for direct marketing purposes;
    6. Right to data portability: It consists of the right to request a copy of your personal data in electronic format and the right to transmit such personal data for use in third party services.

    4. How do we collect personal data?

    We collect personal data in the following ways:

    1. By sending through our website: We receive and store all the information that is provided to us through the forms on our website;
    2. Use of our products and services: Eventually, we trigger certain attributes of our products which will capture and store information about the use of our products;
    3. Third parties: We receive certain information from third parties, including partners with whom we work. We use this data only if the owner has authorized the third parties to share or if we have a legitimate interest in using them.

    We use information made anonymous and aggregated for purposes that include testing our IT systems, researching, analyzing data, creating marketing and promotion models, improving our products and services, and developing new features and functionality.

    5. What personal data do we collect and how do we use them?

    Organized under the categories of data that we may collect, we expose the reasons why we treat such data and the associated legal foundations on which we rely and which allow us to legally perform the treatment.

    Category Description Usage Funding for Collection
    Product Usage These are personal data collected from users of our products and include: (a) Internet Protocol (IP) address; (b) log in; (c) e-mail address; (d) computer and connection information, such as browser type, version and time zone, browser types and version, operating system and platform, as well as information related to the use of the product, such as: (a) time and place of access; (b) activities carried out; (c) time of use; among others. Analyze how users interact with the tools in order to correct potential errors, as well as develop new functionalities, in the search for continuous improvement of our products Express consent of individual¹; Legitimate interest
    Product Satisfaction Surveys Personal data collected through surveys sent to the individual from time to time, such as: (a) evaluation of the product (note) and justified; (b) user function; (c) department; (d) e-mail; (e) ) products used. Measure the satisfaction level of our users as well as collect suggestions for improvement. Express consent of individual¹; Legitimate interest
    Direct Contact Son datos personales recopilados directamente por determinadas áreas (canal de quejas; prospección y SAC) de nuestra organización a través del contacto telefónico. Atender llamados referentes a los productos; atender manifestaciones; prospectar clientes; etc. Express consent of individual¹
    Marketing Data Personal data collected through forms available on our website², the main ones being: (a) e-mail; (b) full name; (c) position in your organization; (d) business telephone; (e) the company in which you work; (f) country or region; (f) país o región; (g) skype; (h) cell, etc. Make communication³ with our customers, as well as other third parties, about: (a) marketing campaigns; (b) advertising information; (c) promotion of aggregate content; (d) invitations to webinars and other events; (e) contacting potential partners, among others. Express consent of individual¹

    1. Consent is collected upon user’s first access to SoftExpert products, or via clear and specific requests. If any individual chooses not to give their consent, data collection will not occur.

    2. With data collected by third-party systems, through cookies or any targeting and tracking feature, we use the feature called remarketing, or retargeting, to show ads based on the subjects, interests, and pages that are visited within our company websites. We will not use this feature to promote third-party services as an affiliate or as any other type of promotion.

    3. This site requires cookies to work properly.
    To avoid cookies, you can turn off cookies in your browser or open the site in an incognito window.

    4. We emphasize that all marketing emails sent by SoftExpert have a link to unsubscribe if the recipient does not wish to receive more messages of this type.

    6. Sharing of personal data

    By agreeing to collecting and storing data, in any of the ways described above, individuals also understand that SoftExpert may share such data with certain third parties, as follows:

    Recipients Description
    Service Providers and Partner¹ We use technical service providers that can perform different consulting activities, as well as commercial partners that perform in certain stages of prospection and sale. We also use services from companies specialized in marketing and advertising in order to better disclose information that is of interest to our customers and prospects.
    SoftExpert Group companies¹ We share personal data with other companies in the SoftExpert group for the performance of our daily activities, and for the purpose of maintaining and providing our services.
    Compliance with Law We may share personal data when we believe in good faith that this is necessary for compliance with a legal obligation under applicable law or to respond to a valid legal process, such as a search warrant, a court order or a subpoena.

    1. In these cases, SoftExpert undertakes and is responsible for ensuring that said third parties comply with all the terms of this policy, thus maintaining the confidentiality of all information and the privacy of the data owners.

    7. Data conservation and deletion

    We retain all personal data that we collect as long as necessary to provide the services we provide to our customers and for legitimate and essential business purposes, such as to maintain the performance of our products, make business decisions about features and offers based on data, comply with our legal obligations, and resolve disputes

    At the request of the data subject (as determined in section 3) we will delete or make anonymous the personal data of the same in a way that does not identify him, except in cases where it is legally permitted or obligatory to keep certain personal data, including situations such as following:

    1. In the event of any problem relating to the individual, such as an outstanding credit or unresolved claim or dispute, we will retain the necessary personal data until the problem is resolved;
    2. If we are required to maintain personal data for our legal, tax, audit and accounting obligations, we will retain the personal data required for the period required by applicable law;
    3. Whenever necessary to our legitimate business interests, such as fraud prevention or to maintain the safety of our users.

    8. Transfer to other countries

    SoftExpert shares your personal data globally with other SoftExpert group companies in order to perform the activities specified in this Policy. This includes SoftExpert Group companies in the following countries: Germany, Spain, United States of America and Mexico.

    SoftExpert may also subcontract treatment to or share personal data with third parties located in countries other than the owner’s country of residence (as mentioned in section 6). This data may therefore be subject to privacy laws other than those in force in the data subject’s country of residence.

    Personal data collected in the European Union and Switzerland can, for example, be transferred and processed by third parties located in a country outside the European Union and Switzerland. In such situations, SoftExpert will ensure that the transfer of personal data is carried out in accordance with the applicable privacy laws and, in particular, the adoption of appropriate contractual, technical and organizational measures.

    9. Keep your personal data safe

    We are committed to protecting the personal data we collect and treat. We implement technical and organizational measures to help protect the security of personal data; however, please note that no system is completely secure.

    We implement various policies, including encryption, access and retention guidelines, contractual clauses, among others to prevent unauthorized access and unnecessary retention of personal data in our systems.

    10. Changes to this Privacy Policy.

    From time to time, we may make unilateral changes to this Policy. In these cases, an adequate communication will always be sent regarding the changes.

    Therefore, it is essential that every individual make sure that he / she reads any and all communication sent by SoftExpert carefully.

    11. How to contact us

    Thank you for reading our Privacy Policy. If you have any questions regarding this Policy, please contact our Data Protection Officer by writing to us at the following address: privacy@softexpert.com

    Por favor, preencha o formulário e fale conosco
    *Required field

    E-mail*

    Nome Completo*

    Cargo*

    Telefone*

    Empresa*

    Indústria*




    País*




    Estado*




    Necessidade de compra de uma solução*




    Mensagem

    Ao clicar no botão abaixo, você confirma que leu e aceita nossa Política de Privacidade










    Продукты

    • SoftExpert Excellence Suite
    • По потребностям бизнеса
    • по отраслям
    • по требованиям
    • Все продукты

    Обзор

    • Ресурсы
    • Услуги
    • Новости
    • Магазин
    • Блог

    Компания

    • О компании
    • Адреса офисов партнеров или нашей компании
    • Клиенты
    • Customer Center
    • Партнерский центр
    • Вакансии
    Facebook
    Twitter
    LinkedIn
    YouTube
    Instagram

    Новостная рассылка

    При регистрации вы соглашаетесь с нашей Политикой конфиденциальности.

    Недопустимый электронный адрес.

    Softexpert Copyright © SoftExpert Software for Performance Excellence.
    All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.
    • Política de privacidade

    Начните чат

    Online Sales SOftExpert
    SoftExpert
    Начните чат

    Online Sales SOftExpert

    Hi, can we help you with more information about our solutions?

    Yes No, thank you.

    Nós usamos cookies para oferecer a melhor experiência possível em nosso site. Para saber mais, visite nossa Политка конфиденциальности
    Ao continuar a usar este site ou ao fechar esta caixa, você concorda com o uso de cookies.

    Ok
    SoftExpert
    • Продукты
      • По потребностям бизнеса
        • Обзор
        • Управление бизнес-процессами – BPM
        • Управление эффективностью компании – CPM
        • Управление активами предприятия – EAM
        • Управление информационными ресурсами – ECM
        • Управление качеством на предприятии – EQM
        • Управление рисками предприятия – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Управление рисками и соответствие требованиям – GRC
        • Управление развитием персонала – HDM
        • Innovation and Change Management – ICM
        • Управление ИТ сервисами – ESM
        • Управление жизненным циклом продукции – PLM
        • Управление проектами и портфелями – PPM
        • Supplier Lifecycle Management – SLM
      • по отраслям
        • Обзор
        • Авиакосмическая промышленность и оборона
        • Сельское хозяйство
        • Автомобильное производство
        • Химическое производство
        • Потребительские товары
        • Образование
        • Архитектура, инжиниринг и строительство
        • Финансовые услуги
        • Продукты питания и напитки
        • Здравоохранение
        • Высокие технологии
        • Энергетическое хозяйство
        • Медицинские устройства
        • Горное дело и металлургия
        • Государственный сектор и ассоциации
        • Розничная торговля
        • Транспорт и логистика
        • Фармацевтика и биотехнологии
      • по требованиям
        • Обзор
        • AS9100
        • BPMN
        • BSC
        • CBOK
        • CMMI
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • IATF 16949
        • ISO 10015
        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • GDPR
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
        • ITIL
        • OHSAS 18000
        • PMBOK
        • Six Sigma
        • SOX
      • Все продукты
        • Обзор
        • План действий
        • Аналитика
        • APQP-PPAP
        • Архив
        • Актив
        • Аудит
        • Калибровка
        • Клиент
        • Фиксация
        • Компетенция
        • Документ
        • FMEA
        • Форма
        • Инцидент
        • Kanban
        • Инспекция
        • Обслуживание
        • MSA
        • Knowledge Base
        • PDM
        • Эффективность
        • Портфолио
        • Проблема
        • Процесс
        • Meeting
        • Проект
        • Протокол
        • Поставка
        • Поставщик
        • Запрос
        • Требование
        • Риск
        • SPC
        • Хранилище
        • Исследование
        • Контроль времени
        • Обучение
        • Схема работы
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Услуги
      • Обзор
      • Облачные вычисления
      • Консультирование и внедрение
      • Услуги кастомизации
      • Интеграция
      • Оптимизация производительности
      • Комплекты часов обслуживания
      • Поддержка
      • Валидация
    • О компании
      • О компании
      • Контакты
      • Business Partners
        • Адреса офисов партнеров или нашей компании
        • Стратегические альянсы
        • Стать партнером
        • Квалификационная форма
      • Вакансии
      • События
      • Обучение
    • Клиенты
      • Клиенты
      • случаи успеха
      • Pекомендации
      • Video Case
    • Ресурсы
    • Новости
    • Блог

      padrao

      • DE (DE)
      • EN (EN)
      • ES (ES)
      • FR (FR)
      • IT (IT)
      • PT (PT)
      • RU
      • 日本語 (JA)