FIEAM

Greater efficiency in SSC service management

With the adoption of SoftExpert ESM, the FIEAM System overcame operational failures, gained control over processes, and started relying on reliable metrics

Expansion of use to Quality and Document Management

The project started with a focus on IT, but satisfaction with the results led to its expansion into other strategic areas

"We are very happy with the software. Initially, the project was focused on Service Management, but we were so satisfied that we’ve already implemented the tool in SESI’s Quality department and we plan to expand its use for Document Management throughout the institution.”

Edmilson Soares de França, IT Manager at FIEAM

Greater efficiency in SSC service management

More than 400 employees using the solution

Expansion of use to Quality and Document Management

"We are very happy with the software. Initially, the project was focused on Service Management, but we were so satisfied that we’ve already implemented the tool in SESI’s Quality department and we plan to expand its use for Document Management throughout the institution.”

Edmilson Soares de França, IT Manager at FIEAM

Greater efficiency in SSC service management

More than 400 employees using the solution

Expansion of use to Quality and Document Management