23 item(s)
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 — IT Service Management System
White Paper
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Брошюра
ITIL
Электронная книга
FREE Download the Indispensable Resources to Improve the Management and Performance of Your Workplace Health and Safety System!
7 Must-Have Resources for Every Environmental Management System
Электронная книга
Read this eBook to find out which are the elements for make your ITSM initiatives more successful.
7 Crucial Elements in IT Service Management
White Paper
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
White Paper
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
White Paper
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity
Webinar
The similarities and differences between the COBIT, ITIL and ISO/IEC 27002 standards, highlighting their features and applications.
Challenges faced in ITIL, Cobit and ISO/IEC 27002 application
White Paper
The primary role of value added service provisioning that increasingly assumes a business oriented perspective.
Employing ITSM in value added service provisioning
Webinar
Where best cloud ITSM practice processes and methods are needed and why.