Business Process Automation: A First Step

Businesses essentially need 3 pillars to create process automation; rules, tools and people. Companies that are looking for implementing automation need to develop these pillars in their systems or they will have many difficulties to meet the emerging market demands.

The planning of these automations begins in the processes and naturally extends to the activities, roles and departments spread throughout the company. It is important to understand all the factors involved in this first step, and also focus on the commercial system to generate value for customers.

In this article, Angelo shows the first steps to plan and implement initiatives related to process automation. It describes concepts that help companies understand how automations can be inserted into business processes.