White Paper
Improving public and third sector performance with the Public Sector Scorecard
The Public Sector Scorecard as an integrated service improvement and performance management framework.
À propos du contenu
Most public and third sector organizations are struggling with two major problems: improving outcomes for service users and stakeholders without increasing overall cost; and developing measures of performance that help them improve and assure quality without motivating staff to achieve arbitrary targets at the expense of poor service to the public.
As an integrated service improvement and performance management framework designed for the public and third sectors, the Public Sector Scorecard is ideally placed to help organizations address both these issues.
This paper discuss a number of factors which are important in managing and measuring performance - focusing on outcomes and evidence-based drivers of outcomes; working across organizational boundaries; integrating risk management, capturing the voice of users and other stakeholders; and developing a performance management culture based on improvement, innovation and learning rather than a top-down blame culture.
À propos de l'auteur
Max Moullin
Max Moullin is Director of the Public Sector Scorecard Research Centre. He is a Fellow of the Chartered Quality Institute and the Operational Research Society and a Chartered Quality Professional. He originally developed the Public Sector Scorecard in 2001 for an evaluation of an NHS Modernisation Taskforce, which was first written up in his book Delivering Excellence in Health and Social Care.
Max is a member of the steering committee of the national Healthcare Advisory Forum and a member of the Public Sector Performance Management Forum.
Max is a Visiting Fellow at Sheffield Business School where he was a principal lecturer from 1986-2012, teaching quality management, operations management and operational research. He was a member of the European Foundation for Quality Management Health Interest Group and the British Quality Foundation Communities and Local Government Interest Group for many years.
Max worked in operational research in his early career - in the Departments of Transport, Health and the Environment - before becoming senior section leader in British Coal's Operational Research Executive. He has an MSc in Management and Operational Research from Warwick University.
