Do You Listen to Your Performance Measures?

A management team distributes themselves around the board room table, the ritual of the monthly performance management meeting begins. Before too long, the first performance measure in the monthly report is under their scrutiny.

It seems that supply costs have increased and now the procurement manager is under scrutiny. He deftly deflects the result with the explanation that a major supplier upped their prices. This process continues without a real analysis of the measures.

In this white paper, Stacey Barr discusses the typical organizational performance review meeting along with its purpose, what performance measures are really trying to say as well as the behaviors that should be adopted in a constructive organizational performance review meeting.