To Business Excellence and Beyond

Are business excellence approaches relevant to transforming relationships? Should we apply standard and general models to the very different activities found in today’s companies? Should organizations drop business excellence models and move on?

There are many questions for managers and strategists to address. Widely used models now include factors related to people management, but do not cover management of knowledge and exploitation of know-how.

In this article, the author refreshes and re-energizes different models of business excellence, reinforcing that a holistic approach to business excellence can become so much more than an annual ritual.