Coppel
Success Case
“Today, auditing has evolved into a strategic function, enabling data-driven decisions based on structured, consolidated, and reliable information to minimize risks and create greater business value. We’ve reduced audit cycle times, saved millions in operational costs, and significantly improved our ability to identify high-risk operations.”
Marco Polo Avilés - Project Manager and Support Lead for Grupo Coppel’s Internal Audit Department
1,580% ROI
The digital transformation generated recurring annual savings of MX$30 million, along with an additional MX$3.1 million reduction in travel expenses for audit teams.
73% Reduction in Audit Time
Audit execution time at distribution centers dropped from 15 days to just 4, enabling immediate report delivery — a process that previously took up to 6 days.
75% Improvement in Risk Assessment Accuracy”
Enabling a more proactive approach to risk management by identifying and mitigating vulnerabilities before they lead to financial or operational impacts.
Coppel
Coppel is one of the largest business groups in Latin America and a leading reference in omnichannel retail and financial services in Mexico. Founded in 1941, the company operates more than 1,800 stores across Mexico and 28 additional locations in Argentina, while also offering e-commerce, banking, and pension services through BanCoppel and Afore Coppel.
Recognized for its broad market reach and financial inclusion strategy, Coppel serves millions of consumers through an integrated retail and credit ecosystem, positioning itself as one of the most influential organizations in the Latin American retail sector.
Coppel Achieves 1,580% ROI by Transforming Operational Audits with SoftExpert Suite
With more than 1,800 stores in Mexico, financial operations, distribution centers, and over 120,000 employees, Coppel needed to modernize and standardize its large-scale audit processes to improve control, agility, and operational traceability.
Before implementing SoftExpert Suite, audit processes were highly manual and decentralized. Audit reports often exceeded 50 pages per operation, requiring significant operational effort, extensive travel, and up to 6 days to finalize reports. In addition, the lack of a unified database made it difficult to generate KPIs and quickly identify risks.
With SoftExpert Suite, the company digitized and automated audit management, centralizing processes, forms, workflows, documents, and analytics into a single platform. The solution also enabled greater standardization across regions, real-time monitoring, and data-driven audits.
Results Achieved
- 1,580% ROI;
- MX$83.9 million in savings generated;
- Annual reduction of MX$3.1 million in travel expenses;
- Immediate audit reporting, reducing turnaround time from 6 days to real-time delivery;
- Increased productivity and scalability of audit operations;
- Standardized processes across stores, distribution centers, and financial services.
Today, more than 130 auditors and 40 managers use the platform daily, positioning internal audit as a strategic driver of governance, operational visibility, and risk prevention across the organization.
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