Using KPIs to Drive Changes

Have you ever heard the saying "what gets measured gets done”? Every company wants to be able to meet their organizational objectives successfully. Therefore, key performance indicators (KPIs) play an important role in achieving good results.

To introduce change, one should focus on changing behaviors first, then only in a second stage look at results, because the expected results from these new behaviors come gradually from learning and practice.

In this article, Nicolas De Dobbeleer explains how to leverage KPIs to monitor and drive change using the implementation of new project management standards in an IT organization as an example.