Understanding Root Cause Analysis

Root Cause Analysis (RCA) is a process that encompasses the investigation of all possible reasons that may have caused a problem and that can lead to mistakes, deviations, adverse events and accidents, among other things. In this webinar, Tony Mittiga covers key concepts and methodologies developed to solve complex problems that can be applied within an organization. He demonstrates tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.