AutomobilindustriePortugal
Simoldes Plastic Division increases productivity in Portugal with SoftExpert
White Paper
Social ITSM: Exploring Challenges and Benefits
Os desafios enfrentados pelo negócio de ITSM.
The exponential growth of social media platforms in personal space has enticed businesses to use this platform in their business internally and for service delivery to their customers. This trend will continue to grow as more and more Gen Y" staff and customers dominate the business world and they expect social media communication at their work in the same way they use outside of work.
Responding to this growth, IT service providers are embracing social media in their service delivery processes.
In this article, pertinent challenges faced by the ITSM industry dealing with this social paradigm shift that redefines the structure of communication processes will be discussed. An insight into the benefits of social ITSM will then be presented after an analysis of Broadband Internet Service Providers in Australia about their current use of social media for support as provided on their websites.
Abonnieren Sie unseren Newsletter
Führende Unternehmen vertrauen auf unsere Lösungen
Finanzdienstleistungen
SoftExpert IDP uses artificial intelligence and machine learning to quickly convert complex documents into relevant data, effortlessly streamlining critical processes with just a few clicks
QMSSoftExpert SuiteKonsumgüter
Find out how CIT - Companhia Industrial Têxtil improved its processes to boost customer satisfaction
Lebensmittel und GetränkeSoftExpert SuiteBPM
Mexican company Arca Continental reduces the time dedicated to Document Management by 28% with SoftExpert
Technologie
With savings exceeding $1 million and a 1000% ROI, the solution consolidated systems, automated tasks, and is preparing the company for an even more efficient future
Herstellung
Adami S.A. increases performance with SoftExpert's strategic indicator management solution
Globales Denken mit lokalem Service
Die globale Präsenz von SoftExpert mit Niederlassungen auf jedem Kontinent treibt das Wachstum durch einen starken, persönlichen Service voran, der auf jeden lokalen Markt zugeschnitten ist.
Kontaktieren Sie uns