AutomobilindustriePortugal
Webinar
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
The ITIL best practice framework contains recommendations for turning IT into a service-oriented department, by delivering services aligned with business demands.
However, ITIL does not have mechanisms to ensure that it is implemented consistently and in the best way possible for the entire portfolio of services.
In this webinar presented by PECB, author Eugene Taylor discusses the synergy of ISO 20000 requirements and mandatory ITIL components, as well as the benefits of adopting ISO 20000 as an IT service provision validation mechanism, enabling your company to improve compliance, increase quality of services and user satisfaction, and reduce the cost of IT operations.
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