8 Principles to Achieve Operational Excellence

The concept of Operational Excellence emerged in the Toyota Production System and refers to a constant search for the highest level of quality in operations.

For some companies, this concept has truly helped to transform business. However, for other companies efforts have failed to deliver the expected outcomes. By expecting rapid changes, these companies often allow the focus to become too superficial, resulting in isolated changes.

In this article, Kevin J. Duggan presents a step-by-step methodology to help companies implement a framework for business operations. This methodology is based on 8 principles, enabling businesses to achieve Operational Excellence and thrive in a short amount of time.