With 5,000 digitized documents and 1,300 action plans monitored, VIXPar reaches a new level of operational efficiency

With the support of TNX Brasil and SoftExpert technology, VIXPar accelerated its digital transformation by integrating document management, performance indicators, and audits. The solution streamlined complex processes, increased team productivity, and reinforced a culture of continuous improvement across an organization with more than 11,000 employees.

When processes could no longer keep pace with growth

Before adopting SoftExpert Suite, VIXPar faced challenges that directly impacted the agility and sustainability of its operations:

• Lack of integration between audit processes and action plans, making it difficult to track responsibilities and deadlines and compromising traceability;
• Decentralized document management, resulting in slow and insecure access to information and poor version control;
• Dispersed performance indicators, hindering strategic analysis and data-driven decision-making;
• Manual, non-standardized processes for change management and nonconformity treatment, consuming excessive time and generating inconsistencies.

These challenges highlighted the need for an integrated, robust, and intuitive solution capable of delivering greater control, efficiency, and transparency across operations and for thousands of VIXPar employees.

That was when the company found a strategic partner in SoftExpert, offering comprehensive solutions, a simplified implementation process, and an easy-to-use platform.

Integration for smarter management

To transform its processes and achieve operational excellence, VIXPar adopted SoftExpert Suite, implementing strategic solutions that integrated, automated, and optimized multiple processes and operational areas:

Action Plan Management

• Creation of action plans linked to audits, nonconformities, and other critical demands.
• Automated deadline tracking and notifications, ensuring each corrective action is completed accurately and on time.

Document Management

• A single, secure repository for all corporate documents, with version and access control.
• Greater compliance, reduced rework, and fast access to critical information.

Performance Indicator Management (KPIs)

• Intuitive dashboards for real-time monitoring of key operational and strategic indicators.
• An integrated view that supports fast, reliable decisions aligned with business objectives.

Business Process Management (BPM)

• Full automation of change management and nonconformity treatment processes, ensuring standardization and efficiency.
• End-to-end traceability across all stages, promoting transparency and compliance.

The success of the implementation was further strengthened by the strategic support of TNX Brasil, a partner for more than a decade. Through specialized consulting, training, system installation, and configuration, TNX Brasil ensured each project met VIXPar’s needs, providing continuous support for a fast, secure, and efficient rollout.

Results that drive the business forward

The adoption of SoftExpert Suite accelerated VIXPar’s operational evolution. Today, more than 5,000 documents, including procedures, forms, and regulatory records are centrally managed, ensuring traceability, standardization, and data-driven decision-making.

This progress is also reflected in continuous improvement initiatives. Over approximately four years, more than 1,300 action plans have been created and monitored within a single environment, strengthening compliance with deadlines, SLAs, and accountability. In addition, the management of approximately 350 nonconformities in just two years has increased productivity, improved the accuracy of corrective actions, and enhanced team efficiency.

With real-time indicator monitoring, greater visibility, and consolidated information, VIXPar has reached a new level of governance, integration, and operational agility.

VIXPar’s journey with SoftExpert Suite shows that digital transformation goes beyond technology—it is about people, partnerships, and purpose. By unifying processes, strengthening a culture of continuous improvement, and adopting integrated solutions, the company reaffirms its position as a national benchmark in logistics.

About TNX

TNX is a Brazilian IT solutions integrator specializing in delivering technology solutions through consultative sales, consulting, planning, and execution of services related to innovative and advanced technologies. TNX Brasil currently operates business units in the states of Minas Gerais and Rio de Janeiro, also serving Espírito Santo, supported by a broad partner network with nationwide service capabilities. TNX represents SoftExpert in Minas Gerais, Rio de Janeiro, and Espírito Santo.