39 item(s)
White Paper
Read this article and find out more about how excellence models can help your company to improve organizational performance.
Collaboration: A Success Factor for Organizational Excellence
White Paper
Read this article and find out how to reduce conflicts, increase collaboration and help people to share knowledge and information.
A-to-Z strategies for building collaboration
Электронная книга
Read this eBook to find out the eight pillars to help financial services companies overcome barriers to digital transformation and excellence.
How to promote digital transformation in the financial services industry
Webinar
How human performance management significantly impacts the management of corporate performance in organizations.
Human x corporate performance management: relations and differences
White Paper
A competency-based performance management model and its implementation as a strategic initiative.
Competency Models and Performance Management — Getting It Right
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Webinar
Webinar on how to compile winning questions and answers for your survey and, moreover, how to automate surveys to optimize your time.
How to Write and Automate a Successful Survey
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
Read this article and learn how to establish a succession plan for filling current and future needs, moving the organization forward.
Succession Planning: How Deep is Your Talent Pool?
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.