22 item(s)
Кейсы
Grupo Tiradentes, leader in higher education in the North and Northeast regions of Brazil, saved BRL 800,000 with SoftExpert Suite solution for business compliance, innovation and digital transformation.
Grupo Tiradentes saves $140,000 with SoftExpert Suite solution
Кейсы
The solution allows learning institutions to analyze and continually improve the efficiency of their operations.
SoftExpert Suite for Education Sector
Электронная книга
Read this eBook and learn how to prepare your institution for digital transformation processes.
How to promote digital transformation in the education sector
Электронная книга
Read this eBook to learn about strategies to help you evolve from paper to digital, streamlining your business processes.
The complete guide to going paperless
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Видео
Software that enables educational institutions to continuously analyze and improve the efficiency of operations through a single solution.
Образование
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
White Paper
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
White Paper
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.