33 item(s)
White Paper
Read this article and find out how to reduce conflicts, increase collaboration and help people to share knowledge and information.
A-to-Z strategies for building collaboration
Webinar
How human performance management significantly impacts the management of corporate performance in organizations.
Human x corporate performance management: relations and differences
White Paper
A competency-based performance management model and its implementation as a strategic initiative.
Competency Models and Performance Management — Getting It Right
White Paper
Digital Transformation? Perfectly Plan and Execute Your Transition with a Simple and Practical Map that Can Help Your Organization
Digital Transformation Map
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
In this White Paper, Rick Leopoldi discusses the what are service level agreements (SLAs), their importance, what they require and how to develop a plan to start SLA's.
IT Services Management – A Description of Service Level Agreements
Webinar
Watch this webinar and find out what changes in the new ISO 45001, key requirements, benefits and how you can start implementing the standard.
Replacing OHSAS 18001: What do you know about ISO 45001?
White Paper
Read this article and learn how to establish a succession plan for filling current and future needs, moving the organization forward.
Succession Planning: How Deep is Your Talent Pool?
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Электронная книга
Read this eBook to learn essential practices that will help you refine your talent management strategies while increasing productivity.