White Paper
How employee engagement matters for hospital performance
A clear definition and measure of engagement relevant to healthcare.
Informazioni sul contenuto
Managers increasingly understand that employee engagement is a prerequisite for high performance. This article examines how job, work environment, management and organizational factors influence levels of engagement among healthcare employees. Original data come from the Ontario Hospital Association–NRC Picker Employee Experience Survey, involving over 10,000 employees in 16 Ontario hospitals.
The article provides a clear definition and measure of engagement relevant to healthcare. In addition to identifying the main drivers of engagement, findings shows that a high level of employee engagement is related to retention, patient-centred care, patient safety culture and employees’ positive assessments of the quality of care or services provided by their team. Implications of these findings for healthcare leaders are briefly considered.
Informazioni sull'autore
Graham Lowe
Graham Lowe is a leading expert on work. He is president of The Graham Lowe Group Inc and a professor emeritus at the University of Alberta, where he had a distinguished academic career. His numerous publications include The Quality of Work: A People-Centered Agenda (Oxford University Press) and Creating Healthy Organizations (Rotman/UTP Publishing). He has extensive consulting experience and has given hundreds of talks and workshops on creating higher quality and more productive workplaces. He received the 2004 Canadian Workplace Wellness Pioneer Award. Graham has a PhD in Sociology from the University of Toronto. He can be reached at glowe@grahamlowe.ca.
