Über den Autor
A Trainer and Consultant for the Corporate Education Group and President and Founder of Gerard Bruno Associates, started his process improvement career in 1979. At that time, he was tasked with starting an internal Business Process Improvement consultancy which led to the development of a program that reduced the number of steps in existing work flows by an average of 62%; in addition to this, Gerry also created the WIN (Work Improvement Now) Demonstration Project, a three-day training program that routinely reduces troublesome processes by an average of more than 50%. He is also the co-developer of Value-Added Transition Systems (VATS) for Process Improvement.