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🇺🇸 İngilizce
🇧🇷 Portekizce
🇪🇸 İspanyolca
🇩🇪 Almanca
🇫🇷 Fransızca
🇮🇹 İtalyanca
🇹🇷 Türkçe
• Hizmet Seviyesi Anlaşması (SLA)
• Talep geçmişi
• Self-servis portalları
• Hizmet kataloğu
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Düzenleyici uyumluluk maliyetlerini azaltın, verimliliği artırın ve riskleri azaltın.
Verimliliği ve mükemmeliyeti artırın: sorunsuz bir şekilde düzenleyin, belgeleyin ve izleyin.
Süreçleri entegre ederek ve riskleri yöneterek enerji sektöründe verimliliği ve mükemmeliyeti artırın.
Risk yönetiminde verimliliği en üst düzeye çıkarın ve yapay zeka destekli içgörüler ile bulutta tam belge izlenebilirliği sağlayarak uyumluluğu garantileyin.
Çevikliği güçlendirin, proje karlarını artırın, dijitalleştirin ve üretkenliği yeni zirvelere taşıyın.
Vatandaşlara olağanüstü destek sunmak için süreçleri yeniden gözden geçirin.
Süreçleri otomatikleştirin, uyumluluğu sağlayın ve ürün piyasaya sürme döngülerini hızlandırın.
Verimliliği artırın, iş birliğini teşvik edin ve ISO 14001/45001 standartlarına uyun
AEC yönetimini dönüştürün: süreçleri basitleştirin, riskleri azaltın ve verimliliği artırın.
Maliyetleri azaltın, verimliliği artırın ve IATF 16949 gibi standartlara uygunluğu sağlayın.
Operasyonel verimliliği artırın, envanter maliyetlerini düşürün ve ürün yönetimini geliştirin.
Sağlık hizmetlerini optimize edin: Prosedürleri standartlaştırın, kaynakları optimize edin ve uyumluluğu sağlayın.
Tarım sektöründe zaman kazanın, uyumluluğu sağlayın ve izlenebilirliği artırın.
Envanteri optimize edin, bakımı kolaylaştırın, güvenliği sağlayın ve üretkenliği artırın.
İnovasyonu artırın, süreçleri kolaylaştırın ve ISO 27001 ve 9001 standartlarına uyum sağlayın.
Süreçleri otomatikleştirin, uyumluluğu sağlayın ve ürün piyasaya sürme döngülerini hızlandırın.
Verileri verimliliğe dönüştürün, kesinti sürelerini azaltın ve verimlilik, kalite ve karı artırın.
Süreçleri basitleştirin, memnuniyeti artırın ve FSSC 22000 gibi gıda standartlarını karşılayın.
Language:
🇺🇸 İngilizce
🇧🇷 Portekizce
🇪🇸 İspanyolca
🇩🇪 Almanca
🇫🇷 Fransızca
🇮🇹 İtalyanca
🇹🇷 Türkçe
Reduced reliance on physical records and manual management
Greater transparency and control over course registration and tracking
Portals and dashboards consistently recognized in external audits
Total Linhas Aéreas is an airline company certified as both a Maintenance Organization and an Air Operator. With operations across the entire Brazilian territory, Total specializes in corporate transportation of cargo and passengers, serving major clients such as Correios do Brasil, Petrobras, and the Central Bank of Brazil. The company operates a fleet of six aircraft, including three Boeing 727-200s, one Boeing 737-400, and two ATR 42-500s. Additionally, it maintains seven operational bases across the country, including a 1,923m² hangar in Manaus, along with two administrative headquarters located in Belo Horizonte and Curitiba.
Operating in a highly regulated industry, Total Linhas Aéreas faced a significant challenge: modernizing and optimizing corporate process management with excellence. This included document management, training, audits, incident tracking, and resolution, all while leveraging SoftExpert Suite to integrate its operational, administrative, and management bases across the country.
Diego Favarini, Quality Analyst at Total Linhas Aéreas, highlights that technological advancements and the growing need for modernized corporate information management led the company to implement and enhance SoftExpert Document. This initiative aligned with best practices in document management and played a crucial role in expanding the company's integrated quality management (EQM) solution. The successful implementation of the document management module paved the way for optimizing several other key processes. In today’s business landscape, continuous availability and real-time updates of information are essential, making process automation a necessity.
The company initially implemented SoftExpert Suite at its administrative headquarters in Belo Horizonte. Automating document management presented a significant opportunity to scale the software across the organization, ensuring better control and accessibility of aircraft technical manuals across its operational bases.
Later, SoftExpert EQM—the enterprise quality management solution—was rolled out across all areas and units of Total Linhas Aéreas. Various portals were created, providing real-time data access and reinforcing the company's integrated management approach. The implementation was supported by TNX, a SoftExpert business partner.
"TNX's services are always of high quality and efficiency. Their team is proactive in addressing our needs, always available for support, and quick to resolve any challenges we face," notes Diego.
By transitioning to electronic document and training management, Total Linhas Aéreas embraced a paperless culture. The company eliminated the need to store, send, and manage a large portion of physical and printed materials, optimizing control processes and ensuring technical manuals and documents remained consistently up to date—while also reducing costs and saving time on production and distribution.
The integrated training management system improved transparency and traceability in course registration and control.
"The tool enabled managers and key personnel to quickly and seamlessly monitor the status of their teams' training programs, streamlining the planning of new classes and providing resources for tracking and presenting key metrics during audits and inspections. The portals and dashboards are consistently praised in external audits," emphasizes Diego.
Among the key results, the analyst highlights:
✔ Increased productivity
✔ Greater integration across departments
✔ Reduction in non-conformities
✔ Faster processes
✔ Democratized access to document records and company procedures
✔ More efficient controls
✔ Automated data collection for performance indicators
✔ Mobile access to critical information