Support

Comprehensive Support for Seamless Transformation: SoftExpert's End-to-End Solutions for Every Business

Overview

If you choose to transform your environment SoftExpert can work with you at every step. Our talented support engineers help smooth the way through implementation glitches and get to know your systems and business intimately. And once your solution is in place, you can continue to rely on SoftExpert. We combine our unique knowledge of your business with a wide range of support services options, from phone support to dedicated on-site resources to keep your SoftExpert applications running smoothly. Whether you run a small business or manage the operations for a large international corporation, SoftExpert has the service packages and support offerings that you need to help your business reach full productivity.

How the service works

Learn about the stages of this service

SoftExpert Enterprise Support
Remote System Administration

SoftExpert Enterprise Support offers you the flexibility to choose the program that best meets your requirements. Just one contract simplifies maintenance and delivers unlimited coverage and remote support across all your SoftExpert products.


 

Support Service Levels

Standard Support

Provides an essential, high quality remote technical support to your organization. The Standard modality allows you to obtain assistance from SoftExpert for suspected defects and product-specific, task-oriented questions regarding the installation of product updates. This level of support is indicated for those organizations that use SoftExpert applications in non-critical processes, restricted to a single department and a reduced number of users.

Gold Support

Provides both additional and specialized support on SoftExpert products. Gold Support offerings focus on the vertical depth of support, and feature a personalized relationship with our technical experts and knowledge transfers. Gold support is the best choice for those organizations that use SoftExpert applications in processes with a medium degree of criticality and that run across several departments.

Platinum Support

In addition to the Gold level, this offers a priority remote service and the mobilization of professionals with different specialties. Additionally, new customer requirements detected during the continuous use of the application receive an advisory service and priority service in the evolutionary product roadmap. This level is recommended for companies that use SoftExpert products in a corporate manner for critical processes that require high availability, reliability and operating efficiency.

Advanced Support

In addition to the Platinum level, this offers a remote service and solution (workaround). This contract provides for contract the maximum time for solution (workaround) the problem, based on their criticality. This level is recommended for companies that use SoftExpert products in a corporate manner for critical processes requiring high availability, reliability and operating efficiency, where the infrastructure available for SoftExpert products complies with the strict requirements foreseen by the manufacturer SoftExpert.

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    SoftExpert Enterprise Support

    SoftExpert Enterprise Support offers you the flexibility to choose the program that best meets your requirements. Just one contract simplifies maintenance and delivers unlimited coverage and remote support across all your SoftExpert products.


     

    Support Service Levels

    Standard Support

    Provides an essential, high quality remote technical support to your organization. The Standard modality allows you to obtain assistance from SoftExpert for suspected defects and product-specific, task-oriented questions regarding the installation of product updates. This level of support is indicated for those organizations that use SoftExpert applications in non-critical processes, restricted to a single department and a reduced number of users.

    Gold Support

    Provides both additional and specialized support on SoftExpert products. Gold Support offerings focus on the vertical depth of support, and feature a personalized relationship with our technical experts and knowledge transfers. Gold support is the best choice for those organizations that use SoftExpert applications in processes with a medium degree of criticality and that run across several departments.

    Platinum Support

    In addition to the Gold level, this offers a priority remote service and the mobilization of professionals with different specialties. Additionally, new customer requirements detected during the continuous use of the application receive an advisory service and priority service in the evolutionary product roadmap. This level is recommended for companies that use SoftExpert products in a corporate manner for critical processes that require high availability, reliability and operating efficiency.

    Advanced Support

    In addition to the Platinum level, this offers a remote service and solution (workaround). This contract provides for contract the maximum time for solution (workaround) the problem, based on their criticality. This level is recommended for companies that use SoftExpert products in a corporate manner for critical processes requiring high availability, reliability and operating efficiency, where the infrastructure available for SoftExpert products complies with the strict requirements foreseen by the manufacturer SoftExpert.

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Find the right solution for your needs

Why do customers choose SoftExpert

Success Case
Buschle & Lepper boosts performance with an 81% increase in preventive maintenance and expands revenue with SoftExpert
See The Full Story
Success Case
Dos Pinos centralizes 186 services with SoftExpert Suite and saves over 30% by implementing a Shared Services Center (SSC)
See The Full Story

Gestamp

Success Case
Gestamp Reduces Production Printouts by 50% and Improves Document and Information Quality
See The Full Story

Mercado de Valores de Costa Rica

Success Case
Mercado de Valores de Costa Rica improves quality management and increases operational efficiency by 50%.
See The Full Story

União Química

Success Case
União Química manages more than 3,000 documents in SoftExpert Suite and increased its productivity in content management by 30%
See The Full Story

An award-winning platform recognized by customers

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