Do you think you can’t control your process using quality tools, or that your processes are too idiosyncratic? Guess again.
The fishbone diagram is an enormously powerful quality tool. In fact, if you think you’re “doing” quality and you’re not using one of the quality tools (such as the fishbone diagram), you’re not actually doing quality at all. Used consistently and frequently, the fishbone diagram can help you identify root causes of issues (not just causal factors) and develop CAPAs to eliminate those problems.
In this article, Ben Locwin explains when to use a fishbone diagram and why you should do it more often than you think. Learn how to use one like a pro!
