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Companies focus their research on ways to measure improvements; but first, they need to identify a baseline. After all, the only way to measure how much a product, service or user experience has improved is to understand who the user is. And one of the easiest, and most efficient ways to measure the baseline experience is to send out surveys.
Surveys are popping up on websites and mobile apps everywhere. When they are designed well, they provide helpful data. Poorly executed surveys are a waste of time for users and researchers. Crafting a good questionnaire is a science.
This webinar provides a tutorial on best practices for creating winning questions and answers to your surveys, and how to automate them to optimize your time.