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Cloud environment
No need to invest in servers, database or operating system
Centralized activities
Elimination of parallel controls and gains in agility through automation and integration
Continuous improvement
Tool makes it possible to eliminate other operational activities and guarantee optimization of the operation
Just as customer experience has become a fundamental part for the success of organizations, investing in technology is no longer a matter of choice. With an increasingly demanding and constantly evolving market, companies that understand this new reality, seeing the innovation culture as part of the business, are better prepared to generate value for customers.
The road to digital transformation is a long one, it is not something that happens overnight, after all, it
goes far beyond the use of new technologies and a key factor involved is the change of mindset. In its pursuit of this evolution, Atento created the Siga project and, through the SoftExpert Suite and Amazon Web Services solutions, implemented a digital management framework, placing technology at the core of the business, controlling multiple processes from end to end.
Settore: Servizi Finanziari
Prodotti utilizzati: SoftExpert Suite
The search for an integrated management tool
Market leader in Brazil and one of the most important employers with 60,000 employees, the multinational contact center Atento had a clear challenge: to automate and integrate the largest number of processes in the company, allowing end-to-end management.
Hence, in 2020, the organization searched the market for a modular and scalable solution that would meet in a collaborative manner all business demands in an interconnected way. The wide range of solutions and possibilities were the main reasons for choosing the SoftExpert Suite platform.
Automation as a driver of digital transformation
After choosing the solution, the next step was to name the project that would highlight a new phase at Atento. For this, the organization, which has the tradition of renaming its systems, launched an internal campaign to choose the name. There were more than 300 suggestions and the option selected by a committee is the one that best represents the platform’s proposal. The SoftExpert Suite solution was named Siga, an acronym in Portuguese for Atento Integrated Management System.
Together, SoftExpert – global supplier of solutions for the integrated management of compliance, innovation, and digital transformation and TGN Brasil – SoftExpert’s partner company responsible for implementation, worked as allies in Atento’s transformation.
The SofExpert Suite solution, combined with the AWS cloud environment, was critical for the success of the Siga project, enabling access to a robust, safe, and efficient technological architecture, without requiring Atento to invest in servers, databases, and operating systems, as would happen in a traditional IT architecture. In addition to offering greater reliability and availability of services, all infrastructure management becomes simpler, reducing operating costs for the customer.
And just five months after the project Go Live, the results were already significant: more than 10 automations in the tool, including integrations with ERP and CRM systems. Currently, several company areas have automated processes.
In addition to eliminating parallel controls and becoming more agile with automations and integrations, the project sponsor highlights the importance of traceability and visibility of tasks, with clear demands, defined deadlines and history records.
“Now, we can monitor which activities are outstanding and who is responsible,” points out Maisa
From Brazil to the world: good practices replicated in other countries
SoftExpert Features
- Low implementation complexity
- Excellent cost x benefit ratio
- Integrated components
- Agile Software
- Platform in cloud
A proposito di SoftExpert
Operating in the business management software market, SoftExpert emerged in 1995. Currently, the brand has over 500 employees, 2,000 customers, 600,000 users spread across 50 countries, 300 partners worldwide, including strategic alliances with companies such as AWS, Bakertilly e Kodak Alaris, in addition to business units in 9 countries.
This is because SoftExpert has solutions for companies ranging from business management and corporate quality to environmental, project and government management in just one contract for its customers, providing them with greater efficiency, agility, and cost-effectiveness.
Its global presence shows that SoftExpert adapts its range of services according to the needs of companies, as well as their locations. The platform offers a set of multi-language modules that are integrated to automate processes and optimize different business areas of organizations.