SoftExpert Excellence Suite

Price pressures, dwindling margins, maturing products, and changing technology are familiar obstacles to business success. Customers no longer make a distinction between suppliers based on product/service quality or cost only. Instead, customers are asking for suppliers to dramatically increase their core service or product value proposition package.

Given these economic and competitive pressures, organization’s leaders face many complicated questions each day. How can they maximize their organizations profits without sacrificing superior customer care? How can they increase both customer and employee satisfaction? How can they recruit and retain talented professionals? How can they meet regulatory demands effectively while reducing costs and increasing productivity? How can they make sure the goals of the organization are realized by everyone in the organization?

Business excellence is the systematic use of key practices and tools in business management, with the goal of improving performance across functional areas in an enterprise based on the principles of continuous improvement, preventative management and management by facts. Some of the tools used include balanced scorecard, process management, GRC, total quality management, Lean Six Sigma, project management, and others.