SoftExpert Problem is a process-based software designed to determine the main root causes of an IT, quality, safety, health, environmental, reliability or production-related problems, helping organizations identify those aspects that have potential impact on product and service quality.
Problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. SoftExpert Problem offers all the tools needed to help organizations investigate errors, defects, failures, losses, outages and incidents in a wide variety of industries – from IT service management to product manufacturing.
- Recurring incidents and known errors.
- Proactive prevention of incidents, errors and additional problems.
- Product defects as reported by multiple customer complaints.
- Audit nonconformances.
- Tendencies and deviation from the manufacturing processes.
- Environmental impacts.