The Solution – SE Problem Manager
SE Problem Manager is a process-based software designed to determine the main root causes of IT, quality, safety, health, environmental, reliability or production-related problems, helping organizations identify those aspects that have a potential impact on product and service quality.
Problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. SE Problem Manager offers all the tools needed to help organizations investigate errors, defects, failures, losses, outages and incidents in a wide variety of industries – from IT service management to product manufacturing.
The solution is aligned with the key elements of major frameworks such as ISO, FDA and ITIL, offering configurable workflows, forms and business rules that match the unique requirements of each organization. Some applications may include: