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    SoftExpert Problem

    Problem Management

    Robust management and prioritization of initiatives

    SoftExpert Problem

    SoftExpert Problem is a process-based software designed to determine the main root causes of an IT, quality, safety, health, environmental, reliability or production-related problems, helping organizations identify those aspects that have potential impact on product and service quality.

    Problems are best solved by attempting to address, correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. SoftExpert Problem offers all the tools needed to help organizations investigate errors, defects, failures, losses, outages and incidents in a wide variety of industries – from IT service management to product manufacturing.

    The solution is aligned with the key elements of major frameworks such as ISO, FDA and ITIL. It offers configurable workflows, forms and business rules that match the unique requirements of each organization, including integration with chatbot tools to automate records and monitoring of incidents. Some applications may include:

    • Recurring incidents and known errors.
    • Proactive prevention of incidents, errors and additional problems.
    • Product defects as reported by multiple customer complaints.
    • Audit nonconformances.
    • Tendencies and deviation from the manufacturing processes.
    • Environmental impacts.

    Screenshots

    • Identification de problème

      Identification de problème

    • Analyse de problème

      Analyse de problème

    • Processus

      Processus

    • Kanban

      Kanban

    Features

    • Reports and runs problems from mobile devices.
    • Allows external users to register and track issues.
    • Assists in evaluating resources allocation, providing a resource-focused view of workload distribution.
    • Manages priorities and deadlines for the tasks required in fulfillment of Service Level Agreements [SLA].
    • Allows for conditional escalation of actions to other roles when and where required.
    • Helps users to collect, organize and understand information about a specific incident or a number of related incidents.
    • Evaluates risks in problem resolution, such as complexity, urgency, downtime, and potential impact.
    • Aggregates related documentation, processes, procedures, and action plans for problem records.
    • Intuitive graphic drag & drop tool for root cause analysis and to build problem resolution workflows.
    • Self-service portals with access to the SoftExpert Knowledge Base, with the ability to provide information in multiple languages.
    • Ability to automatically keep records on and monitor problems through integration with chatbot tools.

    See also

    SoftExpert Incident
    SoftExpert CPM
    SoftExpert ESM
    SoftExpert EQM
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    SoftExpert
    • Products
      • By business needs
        • Overview
        • Business Process Management – BPM
        • Corporate Performance Management – CPM
        • Enterprise Asset Management – EAM
        • Enterprise Content Management – ECM
        • Enterprise Quality Management – EQM
        • Enterprise Risk Management – ERM
        • Environmental, Social and Corporate Governance Management – ESG
        • Governance, Risk and Compliance Management – GRC
        • Human Development Management – HDM
        • Innovation and Change Management – ICM
        • Enterprise Service Management – ESM
        • Product Lifecycle Management – PLM
        • Project and Portfolio Management – PPM
        • Supplier Lifecycle Management – SLM
      • By industry
        • Overview
        • Aerospace and Defense
        • Agribusiness
        • Architecture, Engineering & Construction
        • Automotive
        • Chemicals
        • Consumer Goods
        • Education
        • Energy & Utilities
        • Financial Services
        • Food & Beverage
        • Healthcare
        • High-tech
        • Medical Devices
        • Mining & Metals
        • Pharmaceuticals & Biotechnology
        • Public Sector & Associations
        • Retail
        • Transportation & Logistics
      • By regulation
        • Overview
        • AS9100
        • BPMN
        • BSC
        • CBOK
        • CMMI
        • COBIT
        • COSO
        • FDA 21 CFR Part 11
        • FDA 21 CFR Part 820
        • FSSC 22000
        • GDPR
        • IATF 16949
        • ISO 10015
        • ISO 13485
        • ISO 14000
        • ISO 15189
        • ISO 19011
        • ISO 20000
        • ISO 22000
        • ISO 22301
        • ISO 26000
        • ISO 27001
        • ISO 31000
        • ISO 37001
        • ISO 45001
        • ISO 50001
        • ISO 55000
        • ISO 9000
        • ISO/IEC 17025
        • ISO/TS 14253
        • ITIL
        • OHSAS 18000
        • PMBOK
        • Six Sigma
        • SOX
      • All products
        • Overview
        • Action Plan
        • Analytics
        • APQP-PPAP
        • Archive
        • Asset
        • Audit
        • Calibration
        • Capture
        • Competence
        • Customer
        • Document
        • FMEA
        • Form
        • Incident
        • Inspection
        • Kanban
        • Knowledge Base
        • Maintenance
        • Meeting
        • MSA
        • PDM
        • Performance
        • Portfolio
        • Problem
        • Process
        • Project
        • Protocol
        • Request
        • Requirement
        • Risk
        • SPC
        • Storeroom
        • Supply
        • Supplier
        • Survey
        • Time Control
        • Training
        • Workflow
      • SoftExpert Excellence Suite
      • SoftExpert Excellence Suite
    • Services
      • Overview
      • Training
      • Cloud Computing
      • Consulting and Implementation
      • Customization Services
      • Integration
      • Performance Optimization
      • Service Hours Pack
      • Support
      • Validation
    • Company
      • About us
      • Contact us
      • Business Partners
        • Find a Partner
        • Strategic alliances
        • Become a Partner
        • Qualification Form
      • Careers
      • Channel of Reports
      • Events
    • Customers
      • Overview
      • Success cases
      • Testimonials
      • Video Case
    • Resources
    • News
    • Blog

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