Read this article to find out more about best governance practices with latest COBIT insights of the industry's framework.
A guide for tailoring a governance system for information and technology
Advice on how to make Change Management work in the real world, and not just in theory.
How to make Change Management work in the real world
Software for the management of the healthcare sector, promoting the efficiency of the production process and using the best practices of the market.
Ospedali e Laboratori
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Casi di Successo
The Innovation Program fostered an innovative environment and boosted the company's organizational performance.
Hermes Pardini Group structures its Innovation Program with a SoftExpert solution
Read this eBook and know ten pillars that provide support and help overcome obstacles in the journey of excellence.
How to pave the path to excellence in healthcare organizations
How technology can contribute by supporting and automating the main steps in a food safety management system.
How Technology Can Improve Food Safety Management
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Read this eBook that gives to you a step-by-step guide on how to efficiently design and deploy IT services in your company.