The TNX Tech Solutions journey: 27 years of partnership strengthen leadership in regulated markets and increase recurring revenue by 30%

Over 27 years of working alongside SoftExpert, TNX Tech Solutions has evolved from a reseller of implementation services into a strategic digital transformation partner for regulated markets such as Oil & Gas, Pharmaceuticals, and Utilities. During this period, the partnership has generated more than 50 new business deals and increased TNX Tech Solutions' recurring revenue (MRR/ARR) by 30%, reinforcing a track record of sustainable growth.

Before the partnership began in 1999, TNX Tech Solutions sold software to an industrial market that still operated predominantly through analog processes. At the time, the main challenge was the limited availability of reliable specialized systems capable of ensuring quality and productivity across customer operations, creating the need for a partner that could bring quality, compliance, and productivity together within a single solution.

This need led TNX Tech Solutions to identify SoftExpert as a strategic ally in driving the industry's technological transformation. Integrating the solutions into the company's operating model was seamless, as TNX Tech Solutions already had experience with SoftExpert services. Support and training also played a fundamental role in the partnership. At the turn of the millennium, SoftExpert acted as a true business mentor, giving TNX Tech Solutions the autonomy and agility required to implement highly complex solutions.

The partnership enabled TNX Tech Solutions to expand its delivery capabilities and take on increasingly complex projects by combining its knowledge of these markets with the technology provided by the SoftExpert platform. This shared experience made it possible to develop tailored solutions that integrate processes, strengthen management, and meet customers' compliance requirements.

Growth in recurring revenue was accompanied by a shift in how customers perceived the value provided by TNX Tech Solutions. Rather than being viewed solely as a technical consulting firm, the company came to be recognized as an end-to-end digital transformation partner, delivering compliance, integrated processes, and measurable efficiency. Its expertise, combined with the quality of the software, has been essential in delivering tangible value. As Lourdes Debiazi, Quality Management Manager at Silimed and a TNX Tech Solutions customer, explains: "With the implementation of the platform, we eliminated human errors in traceability. Our most recent regulatory audit was completed in record time with zero nonconformities."

Looking ahead, TNX Tech Solutions sees the partnership continuing to evolve, driven by artificial intelligence and advanced automation, supported by the trust built over more than two and a half decades of shared history.

Partnership highlights:

• 27 years of strategic partnership: Established in 1999, the collaboration transformed TNX Tech Solutions from a services reseller into a digital transformation partner for regulated markets.
• 30% growth in recurring revenue: The partnership increased TNX Tech Solutions' MRR/ARR while reducing Customer Acquisition Cost (CAC).
• More than 50 new business deals: The collaboration has generated more than 50 business opportunities for TNX Tech Solutions, including securing Ipiranga as a customer in 2009.