IT Services Management – An Overview of the Development of a Service Catalog

A Service Catalog focuses specifically on documenting and articulating the IT services provided to the organization. Typically, it also contains the necessary service level requirements that are usually detailed in a Service Level Agreement (SLA).

A Service Catalog is part of the Service Level Management area of ITSM. The other co-dependent areas that could described as ITSM linkages with it are service planning, service level objectives and agreements amongst others.

In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management best practices and the relationship between a Service Catalog and Service Level Management.