How Process Practitioners Can Improve Digital Transformation Success

While the return on investment in digital transformation can be pretty high, the success rate is regrettably low. There are many pitfalls to avoid.

Some companies focus too narrowly on cost reduction and miss opportunities for revenue enhancement. Other firms persist in applying digital tools within the bounds of individual department to solve minor problems, missing the big picture.

In this article, Andrew Spanyi shows how process professionals can play a key role in helping companies succeed with digital tools and avoid these and other pitfalls, by optimizing customer experience and process performance.