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How Process Practitioners Can Improve Digital Transformation Success
Read this article and find out how to have successful digital transformation initiatives.
About the content
While the return on investment in digital transformation can be pretty high, the success rate is regrettably low. There are many pitfalls to avoid.
Some companies focus too narrowly on cost reduction and miss opportunities for revenue enhancement. Other firms persist in applying digital tools within the bounds of individual department to solve minor problems, missing the big picture.
In this article, Andrew Spanyi shows how process professionals can play a key role in helping companies succeed with digital tools and avoid these and other pitfalls, by optimizing customer experience and process performance.
About the author
Andrew Spanyi
Andrew Spanyi is the Managing Director of Spanyi International Inc., a consulting and training company working at the intersection of customer experience, process innovation and digital technologies. His early work in process improvement and management was with The Rummler-Brache Group [RBG]. He joined RBG in 1992 as a consultant and was a Managing Partner of the Canadian practice from 1996 to 2001. Andrew is the author of three books and dozens of articles. He has been involved in over 170 major performance improvement projects across several key industries in the USA and Canada. He writes and speaks frequently on the connection between customer experience, process management and digital business. Andrew holds a Bachelor of Arts (Economics), and earned his MBA [Marketing/Finance] from York University, Toronto, Ontario, Canada. He is an advisor to the Association of Business Process Management Professionals (ABPMP).
