Becoming a High Reliability Organization Through Defect Elimination

You certainly admire and enjoy doing business with efficient and reliable people and companies. There's nothing better than placing an order and making sure you receive exactly what you asked for, and on time, for example.

Regardless of whether they are commercial, industrial or service operations, errors and defects will cause loss and dissatisfaction. What many companies don't realize is that today's small process deviation or relaxation in quality can be the source of major problems in the future.

In this article, Tim Rice leads us to reflect that the key to achieving high efficiency and reliability is the elimination of defects. Tim shows that it is possible and beneficial for every organization to achieve high levels of reliability and to take advantage of it.