Measuring the cost of quality for management

The quality movement has used the term cost of quality (COQ) for decades. Yet few organizations have actually adopted a reliable and repeatable method for measuring and reporting COQ that could be applied to improve operations.

Is the administrative effort just not worth the benefits, or is there a deeper problem with the methodology for measuring COQ?

In this article, Gary Cokins uses a wide variety of examples to discuss practical application of COQ methodology, promoting increased coordination among the quality, managerial accounting and operations systems.

Autor

Gary Cokins

Gary Cokins is an internationally recognized expert, speaker, and author in enterprise and corporate performance management improvement methods and business analytics. He is the founder of Analytics-Based Performance Management, an advisory firm located in Cary, North Carolina. More information at www.garycokins.com.