Enterprise Quality - EQM

Modernize your quality management system (QMS) with an end-to-end solution, reduce the effort to ensure and maintain compliance, gain agility and transparency, and drive continuous improvement with greater efficiency and control so your organization achieves excellence and increases customer satisfaction.

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See how to improve efficiency in quality management

SoftExpert EQM is a complete solution to improve the efficiency of quality management, enabling quality planning and control, document management, nonconformities, incidents, organizational changes, audits, risks, quality inspections, supplier management, competencies and training, as well as the control of customer complaints, corrective and preventive actions, performance indicators and other essential processes for an effective quality management system.

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Gain greater agility, transparency, and foster continuous improvement across the organization

End-to-end management of quality processes

  • Document processes in detail, defining activities, those responsible for and interactions between different areas and processes.
  • Record and track non-conformances, identify root causes with methodologies such as Ishikawa, FTA, and 5 Whys.
  • Create audit programs aligned with your management system, schedule audits, record steps, document evidence, and assess compliance in an organized and accessible way.
  • Identify and monitor risks, assess impacts and probabilities, track evolution via dashboards, and implement actions to mitigate threats and seize opportunities.
  • Track indicators in real time, view data on customizable dashboards, identify trends, and compare results for more strategic and assertive management.
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Full document control

  • Centralize and digitize documented information, ensuring security and access control.
  • Manage versions, revisions, and changes with full traceability.
  • Automate review, approval, publishing, and disposal flows.
  • Ensure that only valid and up-to-date documents are in use.
  • Distribute knowledge with notifications and read receipts.
  • Keep organized records for audits, certifications, and continuous improvements.
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Simplified compliance and audits

  • Create internal audit programs aligned with the needs of your management system.
  • Plan and execute internal and external audits with automated checklists and plans.
  • Document evidence and observations in an organized and accessible way for inspections and certifications.
  • Identify and address non-conformances with traceable corrective/preventive actions.
  • Automate alerts and backlogs to ensure deadlines and ongoing compliance.
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Continuous improvement across the organization

  • Create internal audit programs aligned with the needs of your management system.
  • Plan and execute internal and external audits with automated checklists and plans.
  • Document evidence and observations in an organized and accessible way for inspections and certifications.
  • Identify and address non-conformances with traceable corrective/preventive actions.
  • Automate alerts and backlogs to ensure deadlines and ongoing compliance.
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Why customers choose SoftExpert EQM

Compliance Guaranteed

Meet the requirements of ISO 9001 and other standards with standardized processes, automated controls, and fully integrated audits.

Continuous Improvement

Identify opportunities and implement corrective and preventive actions to continuously optimize processes.

Data-driven decisions

Use custom dashboards and scorecards to identify trends, track goals, and make faster, more strategic decisions.

Integrated and digitized management

Centralize documents, processes, audits, risks, and indicators on a single platform.

Reducing Risks and Failures

Manage risk strategically, control changes safely, and act preventively based on reliable information.

Engagement and culture of quality

Incorporate quality into your teams' day-to-day lives with collaborative flows, agile communication, and easy access to relevant information.

Why do customers choose SoftExpert

Success Case
Find out how Atento automated end-to-end processes and ensured several benefits for business operations
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Success Case
Buschle & Lepper boosts performance with an 81% increase in preventive maintenance and expands revenue with SoftExpert
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Success Case
Find out how SoftExpert helped Cimento Apodi manage different areas of the company: corporate risks, internal auditing and internal controls
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Success Case
With SoftExpert Suite in the cloud, Biomm reduces document management costs by 40%
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Learn more about the solution

Discover the modules that are part of SoftExpert EQM.

Action Plan
Audit
Analytics
Competence
Customer
Document
Drive
Form
Meeting
OKR
Performance
Process
Request
Requirement
Risk
Survey
Supplier
Training
Workflow

Optimization of planning, execution and monitoring of activities

Learn how

Manage your tasks and action plans efficiently. Log all activities, monitor progress, and promote collaboration in a centralized environment with SE Action Plan. Experience the convenience, flexibility, and speed that the solution offers.

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    Action Plan
    Optimization of planning, execution and monitoring of activities
    Learn how
    Manage your tasks and action plans efficiently. Log all activities, monitor progress, and promote collaboration in a centralized environment with SE Action Plan. Experience the convenience, flexibility, and speed that the solution offers.

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Customize the solution to your needs

Add new modules to your product, customize your experience and get all the solutions you need for your company.

Glossary

Action Plan

Set of steps to solve problems or implement improvements.

CAPA (Corrective and Preventive Action)

A methodology that identifies, analyzes, and establishes corrective and/or preventive actions, allowing for the correction and prevention of problem recurrence.

Computerized System Validation (CSV)

A documented process that verifies that a computerized system performs as designed for its intended use in an integral and reproducible manner.

Effectiveness Verification

A process to confirm that an action taken was effective.

Ishikawa Diagram (Fishbone Diagram)

A diagram used to identify potential causes of a problem.

ISO 13485

International standard for quality management systems in medical devices.

ISO 9001

International standard for quality management systems.

Problem Solving

A structured process for identifying and correcting failures.

Process Validation

A set of activities proving that a process can consistently produce products of predefined quality in an integral and reproducible manner.

Quality Complaint

Record of problems related to product or service quality.

Quality Control (QC)

Inspection of products to ensure compliance with specifications.

Quality Inspections

Procedure to examine activities and ensure compliance with quality requirements set by regulatory and standardization bodies.

Quality Management System (QMS)

A formalized system documenting processes, procedures, and responsibilities to achieve quality policies and objectives.

Total Quality Management (TQM)

Management approach focused on continuous quality improvement.

An award-winning platform recognized by customers

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