"By using SoftExpert solutions to automate our document management process, we were able to reduce task execution time, which led to increased productivity."

Optimizing Processes to Drive Growth

As Ambiensa experienced exponential growth, new development projects brought several challenges, including establishing a corporate document structure, handling customer documentation, managing warranties, and enhancing customer service. According to Tool Analyst Javier Reyes, all processes were previously handled manually, making it difficult to retrieve real-time information and maintain service KPIs.

A Complete Document Management Solution

To address these challenges, the company sought a document management solution and, through our business partner Ecuacopia, implemented SoftExpert BPM—a business process management software that enhances visibility and control over business processes through an integrated solution—and SoftExpert ECM, a platform that manages, stores, preserves, and distributes content related to organizational processes.

70% Productivity Boost

With process automation and integration, Ambiensa gained agility and visibility. KPI dashboards now provide real-time insights, facilitating analysis and decision-making. The platform is widely used across various departments, including Treasury, Technical, After-Sales, Customer Service, Human Resources, and Executive Management. In fact, all 350 employees use the system for policies and procedures.

"We have seen significant operational cost savings, leading to a 70% increase in productivity," adds Reyes.

Employees quickly adapted to SoftExpert Suite, and the company is already planning to expand its use to additional areas. Soon, other key processes—such as procurement, urban planning, and support services—will also be managed through the platform.

SoftExpert Features

Low implementation complexity
Excellent cost x benefit ratio
Integrated components
Agile Software
Platform in cloud