“Due to its outstanding flexibility and the wide range of graphical tools for critical analysis, I’ve centralized all the strategic planning of my department in this system, with full participation from both managers and technicians. This has allowed me to ensure complete process traceability within our Integrated Management System, without wasting time on inefficient routines. Without a doubt, it’s the best corporate management system I’ve ever worked with.”

Tecon Suape engineering and maintenance manager, Júlio César Brasileiro

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More agile internal and external audits

Nonconformities in external audits turned into zero.

Optimization of the employee time and quality in decision making

Increase by 39% of preventive action registers

Better visibility and traceability of the processes

Increase by 20% in the organization process automation

Tecon Suape

Tecon Suape is one of the major terminals of Suape Port in Pernambuco and one of the busiest terminals in the Brazilian Northeast. The company is part of Philippine group, ICTSI – International Container Terminal Service Inc, which is one of the five largest worldwide sea terminal operators, and it is located in more than twenty countries.

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The challenge: integrating, standardizing, and advancing management

As operations expanded and regulatory demands increased, Tecon Suape set out to find a solution capable of unifying the management of quality, environment, health, and safety (EHSM). The previous model, based on spreadsheets, physical documents, and disconnected processes, lacked the traceability, standardization, and agility needed to maintain efficiency and meet both internal and external requirements.

There was a clear need to transform the management culture, fostering greater integration between departments and digitizing strategic routines from planning to execution.

A single platform to drive results

The answer came with the implementation of SoftExpert Suite—a comprehensive and flexible platform that now centralizes the company’s core processes. Around 100 employees across various departments use the system, working with modules such as Action Plan, Audit, BI, Document, Form, Incident, Process, Risk, among others.

The platform not only brought structure to daily routines but also enabled the company to consolidate goal- and results-oriented management, supported by clear indicators, automated workflows, and data-driven decision-making. Departmental integration became more seamless, processes began to be monitored in real time, and critical organizational information gained visibility and control.

Fewer Failures, Greater Efficiency, and a Data-Driven Culture

Adopting the SoftExpert Excellence Suite has directly contributed to reducing the number of nonconformities in external audits to zero, increasing preventive action records by 39%, and automating 20% of the organization’s processes.

According to Roberto Miranda, CFO of Tecon Suape, the SoftExpert solution package—based on a model that complies with ISO 9001 and 14001 standards—has enabled more efficient management of risks, initiatives, and corrective and preventive actions (CAPA).

“The SoftExpert Excellence Suite is a valuable tool for strengthening, in an integrated way, our strategic, quality, environmental, health, and safety management initiatives. Through the systematic use of the solution, we aim to improve performance across all areas of the business, grounded in the principles of continuous improvement, preventive management, and a strong results focus,” says Miranda.

The platform has also eliminated the need to control documents through external spreadsheets or physical files, previously a major barrier to maintaining organized records. With the ability to measure indicators, plan and execute audits, and monitor and analyze data through SoftExpert Analytics, management reports are now generated simply and effectively, meeting customer demands with ease.

Júlio César Brasileiro, Engineering and Maintenance Manager at Tecon Suape, with 29 years of experience in maintenance and over a decade in leadership roles, describes the platform as both powerful and versatile for process control and management.

“Thanks to its exceptional flexibility and wide range of graphical tools for critical analysis, I’ve centralized all the strategic planning for my department in this system, with full participation from both managers and technicians. This has allowed me to ensure full traceability of our processes within the Integrated Management System, without wasting time on inefficient routines. Without a doubt, it’s the best corporate management system I’ve ever worked with,” states Brasileiro.

He also emphasizes the platform’s flexibility, highlighting its comprehensive library of system resources tailored for results-based management, aligned with international best practices in a simple, direct, and functional way.

With the SoftExpert Excellence Suite, the company has gained greater process visibility and enhanced collaboration across the document lifecycle, from creation to archiving or disposal. By managing actions through the platform, both internal and external audits have become more agile, optimizing employees' time and improving the overall quality of decision-making.

Next steps: full integration and a customer-centric approach

With the results already consolidated, Tecon Suape plans to move even further along its digital transformation journey. Upcoming initiatives include the integration of a customer suggestions and complaints portal, automation of incident and IT SLA management, and the use of the Competence module for performance evaluation.

The expectation is that SoftExpert will continue to serve as the backbone of integrated management, connecting people, processes, and data in an environment that is increasingly efficient and results-driven.

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